Data Doctor Recovery

Mozy offers two online backup services. One is Mozy Home and the other is Mozy Pro. As the names imply Home is intended to be used for personal and home use and the Pro is for business usage. Mozy Home is a very affordable online backup solution for home use when it is compared to other services. This overview and review is intended to help you decide if Mozy Home is a good value for the money for your particular needs.

At a cost of less that $5 per month, Mozy Home offers the following services:

Unlimited storage The software is easy to install and use. You can automatically or manually backup your files either on the Pc or Mac. For both, transmission and file storage, multi-layer security is ensured. The backup process works smoothly and without making sound or damaging your computer. Remote access to your documents.

What’s Good and Not-so-Good

Probably the best thing about Mozy Home is that there is a free version for those who do not have a lot of data backup needs. With this plan you are allowed up to 2GB of backup storage space. If you determine that you are going to need more than that you just upgrade to the unlimited plan which is still less than $5 per month.

Getting started with Mozy Home for first-time users is not a problem at all as the setup process is simple and the interface is user-friendly. But don’t be surprised if the initial backup takes days to finish if you have a really large volume of data to back up. The same is true with other online storage and backup services due to the constraints of the upload speeds of Internet connections.

After the initial backup, the user has the possibility to set it on automatic or scheduled backup. From that moment on, Mozy Home is working mainly in the background without damaging your computer’s resources. When it comes to security, Mozy Home uses encrypted technology to ensure that your files are properly encrypted before leaving your computer. Then, the files are uploaded and stored on the secure servers supplied by Mozy.

When you want to restore your files you are given three options. You can restore your data onto your desktop, the web or a DVD. Having these different options is very good but there have been some reports that restoration can be a very slow process. Sometimes it can take 24 hours just to get your data prepared for restoration then add in the download time. If you choose the DVD option then you will need to add in the extra shipping time.

If you just want to restore a few small files, then an easy desktop restore works just fine. There is a restore option in the Mozy Home desktop software application. Mozy recommends that you do a web restore for large files. To do this you need to make a restore request directly to Mozy. The file or files is stored in a zip file which can take a while to download if it is very large. It can also be somewhat daunting if you are not familiar with unpacking zipped files. You can request a DVD restore for which will cost you a fee of approximately $60.

On the not-so-good side, some Mozy users have reported that customer support is not what it should be. There is no phone support. The only support is email or live chat. If your computer is dead and you cannot get online then that is not much help.There have been differing reports however on the speed of their response. Some say their response is slow with inaccurate information but many more have reported them as responsive, providing accurate information.

Summary of Mozy Home Review

As you have seen there are pros and cons to this service. It is not perfect but it is doubtful you will find one that is. For a free service it is obviously a terrific value and if you choose the %4 per month unlimited option, you cannot find cheaper insurance for protection of your data.