Data Doctor Recovery

Nowadays, Carbonite vs. Mozy Home represents the latest match-up between the two leading online backup services. When having to face problems like data loss, computer crash, viruses and even theft, the need to regularly backup computer files it is imperative. And here is where the two top providers come into play.

So why only compare Carbonite vs Mozy Home? The answer is easy. These are the two most popular and widely used online backup services for home users right now. They dominate this market because they both are easy to use and very inexpensive. The real question is, which one is best? Let’s take a look at some of the most important areas to evaluate when it comes to online backup and see how these two providers compare.

Storage Capacity And Costs

When having to decide which provider to choose, home users take into account the amount of data they can backup and the costs incurred when doing so. These are two main areas of concern that every home user must consider before choosing the backup provider. Having this in mind, both Carbonite and Mozy Home are offering unlimited backup services. No matter the amount of data you must backup, a few files or thousand of documents, the provider will be able to efficiently backup the information. Regarding this matter, Carbonite offers subscriptions for one, two or three years; and the one-year subscription costs $54.95. By contrast, Mozy Home offers to those interested a monthly plan and subscriptions for one or two years. The monthly plan costs $4.95 and the one-year subscription $54.45 – a little less than at Carbonite.

Ease of Use

Carbonite and Mozy both offer a user friendly backup that, once it is setup, can be counted on to just do its thing without any interaction from the user. They both deliver on this offer quite well. Sometimes we read about user complaints on how long the initial backups take but this is going to be typical of any backup system you use. The size of the data and the speed of your internet are determining factors in this first backup. Even if you use a local backup to another hard drive, it may still take over night to finish. This is just the reality of backing up literally everything on your hard drive.

We found that although these two companies are comparable in this area, Carbonite has the slight lead over Mozy Home due to the ease of the interface. Mozy Home’s advanced settings tend to confuse the less professional computer user. They tend to be more oriented to the computer professional.

Backup Process and Security

Carbonite and Mozy Home both allow automatic or scheduled backups so that you can just install the software, run the initial backup and select your backup settings (automatic or scheduled), and then just literally forget about it. As for security, both of these online backup service providers use advanced technology to ensure that your files are encrypted on your computer before they are uploaded to their secured servers. Both services keep your files encrypted while being stored on their servers.

File Restore

Carbonite uses a standard process for restoring files which is activated simply by using the restore function in the software’s desktop interface. With Mozy Home, you can restore your files using one of three methods: desktop interface restore, web restore, and DVD restore. It is also important to note that with both Carbonite and Mozy Home, restoring a large set of data and files can take a while so if you have 30GB of data to restore, don’t expect to have it back on your computer within a few hours. Instead, it can take a few days.

Customer Support

When considering this area, home users think that both providers should make some improvements. There have been many comments and complaints for Carbonite and Mozy Home stating that the customer support is not as efficient as it should be. There are delays when handling queries and the information supplied is sometimes not enough. Still, Carbonite is more appreciated because it offers many ways to get in contact with the customer support service: phone, e-mail support and live chat. But, Mozy Home also offers live chat and e-mail support.

Carbonite vs Mozy Home Summary

Taking into account the features, advantages and criteria presented above, Carbonite and Mozy Home are considered virtually identical regarding the prices and features. Therefore, it is difficult to declare which one is better. Each provider has its disadvantages, but you should look to maximize your satisfaction when choosing your own provider. There are equal customers for both providers, so the match up is even.

The best thing to do is to try both services to see which one works best for you and to decide which one you like the best. Both services are incredibly cheap and easy to test. Carbonite backup offers a free 15-day trial and Mozy Home has a month-to-month option that only costs $4.95/month. Take them both for a test drive and see for yourself which one is the winner!